Akshat's Blog

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Humane and Effective Ways for Collecting Feedback

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This blogpost will probably change your mind if:

  • you think ratings matter while collecting feedback
  • feedback you gather isn’t based on dynamic parameters
  • your system doesn’t incentivize users giving honest and thoughtful feedback

Disclaimer: This blogpost is oriented towards systems providing services catered to a huge audience through various service providers. (e.g. Go-Jek, Amazon, Uber, etc.) The principles maybe applied to other systems as well.


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I believe every decision we make in our lives, we make in order to have One Less Thing To Worry About.